Resident FAQ

What if a Resident loses a key or locks themselves out of a property?

A key will only be released to a Resident listed on the Lease Contract. Proper identification must be presented. A trip charge of $50 will need to be added to the Resident's account if the management company has to bring a key to a Resident at the property. The trip charge may be greater if the lockout occurs after business hours.

Does the Lease Contract automatically renew on a month-to-month basis at the end of the lease term?

Yes. If a Resident does not respond to the renewal notice posted, the Lease Contract will automatically renew on a month-to-month basis at the higher rate posted in the renewal notice.

Does a Resident have to give written notice to vacate even if it is at the end of a lease term or on a month-to-month basis?

Yes. A thirty (30) day written notice of termination must be given to our office. The move-out date in the notice must be the last day of the month. Resident's Notice of Intent to Move-out Form may be obtained from the Resident Forms page of our website.

When are security deposits refunded?

Within thirty (30) days of a Resident's move-out, security deposits are reconciled and either refunded, in full, or less any lawful deductions as long as the Resident does not leave owing rent. Resident Must provide a forwarding address.